TERMS OF SALE AND INFORMATION

OPEN ACCOUNTS: Terms are 2% 10 net 30 FOB Point of Origin.
Discount is deductible only when the Invoice is paid within terms. All unearned discounts taken will be re-invoiced.

A late fee of 2% will be assessed on unpaid balances after 30 days. Past Due Accounts will not be shipped on open account Past Due. Invoices paid by Credit Card will have the 2% late fee added to the Invoice balance. Discount does not apply to orders paid by credit card.

NEW ACCOUNTS: Opening Order: $100 net. Non-USA: $500 net.
Orders will be shipped MasterCard, Visa or Check in Advance until a CK South Credit Application has been received and approved. The 2% 10 day discount is not applicable on orders paid by credit card.

Terms of Sale for NON-USA Accounts: Payment with order, credit card (MasterCard or Visa).

No credit terms are available outside the US.

MINIMUM ORDER: $100/order Non-USA: $500/order
Minimum waived on orders for full cartons/cases requiring no additional boxing or repackaging.
A $10 handling fee will be charged for under minimum orders not qualifying for waiver.
Orders may be placed on-line or by mail, phone or fax. Phone: 770-448-1325 Fax: 770-441-1829 or 800-728-1830.

Please include your Company Name, Address, Phone & Account Number on all orders Faxed or mailed to us.

SHIPPING CHARGES: FOB Point of Origin.
Charges for UPS/FedEx Ground are based on Published UPS/FedEx Ground rates and restrictions.
LTL (Truck) shipments are sent Freight Collect.

Post Office shipments will be charged a $10 handling fee in addition to postage for delivery to the Post Office.

Non-Standard pack items (pails & cake boxes) shipped via UPS/FedEx Ground/Post Office will be charged an additional $5/item handling fee per item.

PICK UP ORDERS: 24 hr MINIMUM ADVANCE NOTICE REQUIRED.
Please call or fax your order one (1) Business Day before date of pick up to avoid long delays or disappointment.

BREAKAGE: Please refer to the instructions on the following page for handling damages.

RETURNS & SHORTAGES: WE DO NOT SELL ON CONSIGNMENT.
EDIBLE products may NOT be returned (unless incorrect items were shipped by CK). Shopworn, priced, loose merchandise not in the original container or merchandise over 30 days old (from invoice date) may NOT be returned. FOOD PRODUCTS ARE SHIPPED AT THE PURCHASERS RISK AND ARE NOT GUARANTEED AGAINST WEATHER RELATED DAMAGE (MELTING OR DETERIORATION). Unacceptable returns will be returned at your expense or destroyed. Acceptable returns are subject to a 25% restocking fee. Shortages must be reported within 5 days after receipt of merchandise. Please check carton and packing materials carefully as small items can easily be overlooked. Please pack returned merchandise carefully as returned items must be received back in salable condition (including any original outer boxing ) for credit to be issued.

PRICING: All prices on your INVOICE are WHOLESALE. WE DO NOT SELL RETAIL.
Orders are accepted on the condition that they are billed at price prevailing at date of shipment.
PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE.

BACKORDERS & STOCK OUTS:
Items temporarily out of stock are NOT backordered unless specifically requested at the time the order is placed. Unshipped Backorders will be cancelled after 30 days.

RETURNED CHECKS: $20 returned check fee will be charged for all checks returned by your bank as unpaid.

POLICY & PROCEDURES
FOR
DAMAGES, RETURNS AND SHORTAGES, ETC

Please report all damages, shortages, shipping errors to CK via email, mail, phone, or fax upon discovery, within 5 days of receipt of merchandise or invoice.

DAMAGES

• Shipments via UPS
Call UPS (800-742-5877) and report all damage. Report “concealed” damage if there is no obvious exterior damage to the box. The UPS representative will ask for the tracking number of the box (white label on top of box) and the dollar value of the damaged goods. UPS will arrange for a physical inspection at your location or send a call tag to pick up the damaged goods and return it to us for damage inspection here. They will then notify us of the damage with instructions for processing the claim. You MUST keep the original shipping carton and all the packing. We will issue you a credit or replacement upon notification by UPS that damage has been reported. If the shipment contains cartons that are obviously damaged, opened or resealed, please refuse the suspect cartons. You may accept the other cartons in the shipment and refuse only the cartons that are damaged, open etc.

• Shipments via FedEx
Call CK South (770-448-1325) and report any damages immediately. Report “concealed” damage if there is no obvious exterior damage to the box, as well as damage to the box (outside container). Important!! FedEx requires damages to be reported within 15 days. As with UPS, please keep the original packaging until otherwise notified. FedEx may want to inspect the package. If the shipment contains cartons that are obviously damaged, opened or resealed, please refuse the suspect cartons. You may accept the other cartons in the shipment and refuse only the cartons that are damaged, open etc.

NOTE: Food products are shipped at the purchasers risk and are not guaranteed against weather related damage (Melting or deterioration).

Please follow the above procedure regardless of whether it appears to be a CK packing problem or UPS mishandling. Please note: Not all mishandled boxes appear damaged on the exterior. We cannot issue you a credit or replacement unless this procedure is followed.

• Shipments via COMMON CARRIER (TRUCK)
Damages and carton shortages on Common Carrier (truck) shipments must be noted on the freight delivery receipt. You are signing that you received the shipment in satisfactory condition and that all pieces were received unless you note differently. Please count the cartons and inspect the shipment carefully BEFORE signing the freight delivery receipt. Request that the driver note on the freight receipt any discrepancies or damages BEFORE paying or signing the freight bill. You must file claims for shortages or damages with the carrier. Request a claim form from the carrier.

PLEASE COUNT YOUR CARTONS AND INSPECT YOUR SHIPMENT BEFORE YOU SIGN THE DELIVERY RECEIPT.

SHORTAGES, OVERAGES or ERRORS
Please report shortages, overages, incorrect or defective merchandise to CK South upon receipt of the merchandise or invoice. We will determine whether an invoicing or packing error has occurred and whether all cartons in the shipment were received. We will then credit or replace the product as you prefer.

Call tags will be issued for any overages, defective items, or items received due to a CK error that you do not wish to keep. Please pack items being picked up by a call tag, carefully, so damage does not occur during the return.

RETURNS
We cannot issue Call Tags for items received due to YOUR error in ordering or that you do not like upon receipt.

These items (except FOOD PRODUCTS) will be accepted for return at your expense. Please pack returned items carefully within another carton (where applicable) to avoid damage during the return. Returned items must be in the original condition and packaging and received by us in a salable condition to be eligible for credit and must be returned within 30 days of purchase. A 25% restocking fee will be charged for returned items. Unacceptable returns will be returned at your expense or destroyed.

NOTE: FOOD PRODUCTS MAY NOT BE RETURNED unless due to a CK error.